Brawley Inn

The room was clean it was a king suite specifically booked for the large in room hot tub which it had unlike other hotels other than sofa bed not actually having one like the picture, it was a simple basic large room pretty plain but everything was in good condition and the bath I really needed but my home isn't equipped with one and it's part of a recommendation from physical therapy and when an issue came up with a water leak thru the wall onto the room carpet we had to move rooms at 4 am and our clothes got wet. The only room available was almost the same except it was not equipped with the tub I had requested it was a much much smaller one, and they gave us money to use the laundry dryers on site to dry our clothes we stayed up doing so. In the morning we requested a late check out because we were still so sleepy and overslept so we got one hour more so there was no time to even try to make the small tub maybe work. Usually the story ends there when hotels mess up or something like that in My history and experience especially when u book thru a third party they blame them or the customer and sometimes message or text a apologize for the misunderstanding but NEVER offer anything real. So I was shocked the manager called me the very next morning to ask how we were and what happened and was genuine in his tone and made no excuses and offered us a comp one night stay to use whenever we'd like to give them an opportunity to improve our experience with them and he never blamed anyone or anything else he handled the call professionally and effectively and actually corrected a error or mishap with a real tangible and fair solution, thank you Abraham!

No problems with wi-fi. Lots of desktop and table space. Good lighting in room. Mattress firm but not hard; pillows adequate. Curtains thick enough to keep room reasonably dark at night. Carafe for in-room coffee, which is a plus for making tea.

We always stay here as we visit loved ones. We use to stay at America Best and Best Western, however, this by far is the best. The staff is extremely nice and helpful. We drive 3 hours and usually arrive late evening and always greeted quickly and with no issues. The reservation is easy because I have the app. Thank you to the staff at Brawley and taking care of us. We will see you again in March.

It was a nicer hotel than the Days Inn. Our room was right next to the entrance/exit and were able to get out to our car easily. The room was very spacious.

The Brawley Inn is most convenient for the events I attend in Brawley. It's clean, neat, the staff is helpful. It's also less than other hotels in the area.